The company with the name "SWEETBAY IKE", based in Petroupoli, Attica, at 6 Thrakis Street, VAT number 801951259, Tax Office of Peristeri and GEMI number 166895903000 welcomes you to its website "www.sweetbay.gr".
The website displays and offers confectionery products for sale. Visitors to the website can take advantage of the offers through the electronic process recommended here.
A prerequisite is the full and unreserved acceptance of the terms described in each offer, as well as those contained below. Therefore, it is recommended to carefully read the following before browsing, accessing, using this website or carrying out any transaction for benefits or services available through it.
1.- Concepts
Company: the company with the name "SWEETBAY I.K.E.", headquartered at 6 Thrakis Street in Petroupoli (contact number: 210 3007040, Help Desk, Monday to Friday 09:00 - 17:30).
Website: this website "www.sweetbay.gr".
Product: the product available for sale through the website.
Buyer: any user of the website who successfully participates in an offer posted on the website and purchases the product.
2.- Terms of Service
I. Participation in the service is permitted exclusively to persons who have reached the age of eighteen (18) and have full legal capacity. Each user expressly declares and guarantees that upon registration on the website he will provide true, accurate and complete information and that he has the required legal requirements, as well as the necessary capacity to understand the terms and conditions contained in this agreement.
II. The Company offers confectionery products for sale through the website. The promotion of the products may be carried out at special prices and for a specific time or quantity under the specific terms and conditions posted each time.
III. The expression of interest in purchasing a product, as well as the creation of a personal account on the website www.sweetbay.gr constitutes explicit acceptance and consent on the part of the user to future marketing regarding products and services herein.
The data stored for the information of the participants will always be kept in accordance with Law 2472/1997, Law 3471/2006, the General Data Protection Regulation (EU 679/2016) and the Decisions and Directives of the Personal Data Protection Authority. Participants retain the right to request at any time and without charge the confirmation, modification or deletion of their data and their exclusion from receiving electronic messages, by contacting the organizing company. For the way our company protects your personal data, you can read our policy in the Privacy Policy.
3.- Personal account
I. Each interested party creates a personal account on sweetbay.gr, in order to make it possible to carry out the desired transactions.
At the same time, it makes it possible to check previous purchases, as well as facilitate future ones, receive information about the account status and modify personal information, in order to avoid inaccuracies.
II. Each registered user (member) of sweetbay.gr is responsible for maintaining the confidentiality and security of his/her account password. He/she must immediately and without delay notify the website management of any attempt to breach his/her electronic account or any case of its use by a third party without authorization.
III. sweetbay.gr reserves the right to exclude any member from using the website and its services in the event of a violation of the terms of this and applicable legislation.
IV. The members' data held may be communicated at any time to the competent judicial, police and administrative authorities, upon their legitimate request and in accordance with the applicable legislative provisions.
V. By creating your personal account, you simultaneously provide us with your written consent to use the information contained therein for the purposes described in these terms within the framework of this personal data policy.
Your data is retained by our company only for as long as you are a registered user and/or for as long as your transactions with us are carried out and is deleted immediately once you are deleted as a user and/or the transaction with you is completed. Your personal data is not disclosed to any third party and is managed exclusively by our company, except in cases where the data is absolutely necessary for the execution of your order by the companies collaborating with us. It is also recommended to change your user code (password) at regular intervals.
4.- Purchase process
a) ORDER REQUEST: after browsing our online store and selecting the products that interest you, following the 'steps' indicated each time, you should proceed to sending your order request to our company. Subsequently, you are invited to choose the method of payment for the selected product/products (for more details on the options provided below under 5). In any case, each time you send a request to order to our company, you must first have accepted these terms of use as well as the more specific terms that are listed each time next to the product you have selected. More specific terms may apply especially in the case of products that are offered at special discount prices for a limited time or are manufactured following a special order according to the consumer's specifications and bear a special marking for this purpose.
The expression of interest is made by pressing the “Complete order” button. At this point, in the event that a credit card or PayPal has been selected as the payment method, the amount, which corresponds to the value of the product, is reserved in the name and on behalf of the Company.
b) ORDER PROCESSING: Upon successful completion of the order, a relevant confirmation will be sent to your email address, which will include the following information:
· full name
· product details
· terms and conditions of the market (code - instructions)
· amount paid or expected to be paid
· time period within which delivery of the product is expected to take place
All your requests are received by us subject to checking the availability of the products included in your order request (which check is carried out after the start of the processing stage following your request). During the stage of receiving your request and automatically displaying the content of your order request, the processing of your request by our company has not yet begun.
i) After your request has been processed and there is availability of all the products included in your request within the delivery time indicated in our online store, a message will be sent to the email address you have provided to us confirming your order and describing its details as well as the delivery schedule of the products.
ii) If, after processing your request, it is determined that there is no availability of any of the products you selected, then we will contact you for any modification or even cancellation of the order, which must take place within (15) days of completing your order, otherwise it will be automatically canceled.
c) After the above and after you have selected one of the following (subject to condition 5) payment methods, the products are given for shipment and delivery to the address you have stated, provided that the products to be shipped have been paid for in advance, unless cash on delivery has been selected as the payment method, in which case the product is paid for simultaneously with its delivery. When the products are delivered for shipment, you will receive a new email, through which you are informed about the shipment and its code. Upon delivery of the product, you will be given the legal documents (invoice - receipt), which include the purchase value.
d) All products are available with a manufacturer's warranty. In the event of damage or any future operational problem, they are sent directly to the manufacturer for repair (repair). The company does not intervene in the process and bears no responsibility for the removal of technical malfunctions.
e) With regard to the promotion, distribution and purchase of products, the provisions of the current legislation on Consumer Protection (Law 2251/1994, as currently in force with Law 3587/2007), as well as the Directives issued based on European Union law, apply.
f) Finally, in order to fulfill your order, you accept the sending of automated or personalized emails to the addresses and telephone numbers you have provided to us.
5.- Payment Process
With the sole aim of facilitating transactions with the Company, the opportunity is provided to any interested party to repay the price corresponding to the selected product, in any possible way.
I. Use of a credit card
Purchases by credit card are made under the condition of legal use. The cards accepted by the cooperating bank Alpha Bank are Visa, Mastercard, Maestro and Visa Electron of all banks.
· The correctness and security of your transactions is guaranteed by the use of the SSL protocol by the cooperating bank.
· The Company neither intervenes nor has any connection with the electronic payment process followed, for which Alpha Bank is solely responsible. Therefore, it is not able to store or process credit card details. This means that every time you want to purchase a product, you must re-enter your credit card number and explicitly declare that you are the owner of the card or are making legal use of it.
· It is emphasized that the company is not responsible for the terms of use of personal data adopted by the financial institutions with which it collaborates to complete the relevant transactions.
· The Company bears no responsibility in the event of illegal use of credit cards. By entering the required credit card details, the interested party expressly declares that he has the legal right to use it.
· By providing credit card details, the interested party's consent is expressed to the blocking of the amount of the Offer and the charging of their credit card.
· In the event that the transaction, which is carried out via credit card, is rejected for any reason by the issuing bank or the credit card network, the purchase cannot be made and another payment method must be selected as an alternative.
· The Company bears no responsibility in those cases in which the debit or reservation of an amount on the credit card is not carried out due to the fault of the Bank's Online Payment Processing Provider or Internet Service Provider (ISP). Examples include cases of hardware or software failure, as well as failure to inform the Company in a timely manner to complete the transaction.
II. Paypal
The interested party has the opportunity to purchase the product they want via Paypal. With the Paypal Express Checkout feature, the order is completed quickly and securely.
III. Bank transfer
Alternatively, the Buyer is given the opportunity to make his purchases by transfer to the following bank accounts:
The Company's bank accounts are:
Eurobank
Account No.: 0026.0043.13.0201395851
Iban: GR0502600430000130201395851
Alpha Bank
Account No .: 367 002 002 016 328
IBAN: GR03 0140 3670 3670 0200 201 6328
NATIONAL BANK
Account No.: 079 0098 6550
I BAN : GR92 0110 0790 0000 0790 0986 550
Piraeus Bank
Account No.: 5089 1084 94785
I BAN : GR63 0172 0890 0050 8910 8494 785
Account holder: SWEETBAY IKE
The depositor's details must include the buyer's name or order number. The deposit receipt is then sent electronically (email) to the address [email protected].
IV. Cash on delivery
Purchase of a product via cash on delivery is not excluded. Payment is made in cash to the employee of the shipping company. The customer who chooses cash on delivery is charged an additional €3.50 .
Note : For orders with a total amount of more than 100€, when cash on delivery is selected as the payment method, we may contact you by phone so that the payment can be made via bank deposit. This procedure is implemented with the aim of ensuring the security of the transaction and the smooth processing of your shipment. Thank you very much for your understanding.
6.- Canceling an order before product delivery
The buyer has the right to cancel the order, the order placed before receiving the product. In this case, the buyer sends a cancellation statement to the email address sales @ sweetbay .gr or contacts the Company by phone during the above-described hours.
The Company will accept the cancellation and refund the price to the buyer by crediting the bank account that you will send us, provided that the purchased product has not been sent. If it has already been sent, then the cancellation will be considered a refund according to the terms listed below.
7.- Withdrawal from the purchase – Product return terms
The Buyer may withdraw without justification from the contract of sale of the product or service within an exclusive period of fourteen (14) calendar days from receipt of the product. Edible products are excluded . By written notification of his request to the company at sweet @ sweetbay .gr . Subject to the terms of article L. 2251/1994, as the relevant terms and possibilities are listed in more detail as follows:
I. The buyer has the right to return the product he purchased and delivered to him for any reason within 14 days from the date of receipt. A necessary condition for the validity of the withdrawal is that the product has not been used, is in its original packaging and is accompanied by all the necessary documents proving the transaction carried out.
At the same time, to facilitate the process, it is recommended to send it to sweet @ sweetbay .gr.
The return cost is borne exclusively by the withdrawn buyer , except in the case where defects are found in the product, in which case the Company bears the costs.
Specifically, the terms governing the return of a product are the following:
a. The product must be returned within 14 days from the date of receipt.
b. The product packaging must be in its original condition.
c. The returned product must not have been used and must not have suffered material damage.
d. Return costs are borne by the customer, except in the case of actual defects.
e. In the event that the product to be returned is received by the Company without prior payment of shipping costs, these costs are deducted from the amount to be refunded.
f. The buyer must place all legally required documents inside the packaging, in order to enable the cancellation of the specific sale.
In the event that the above conditions are not met, the product will not be received by the Company and will be returned to the sender, at his expense.
II. Upon return of the product and its receipt by the competent service department, the Company undertakes to replace the product with another similar and new one, in case the original one has proven to be defective (replacement).
If the new product has a higher price than the returned product, then the buyer must proceed with a new payment process to pay the difference. However, if the new product has a lower value than the returned product, then the Company will credit the buyer with the difference in accordance with the above.
III. In the event that, for any reason, the replacement of the product (with another identical or different one) is not an option of the buyer, the amount of money spent on the canceled purchase may be refunded. The method of refund is determined in consultation with the competent department and includes all possibilities (deposit to a bank account, PayPal, credit card or cash).
IV. Both the right to change and the right to return the product refer to the entire purchased product and cannot be exercised on only part of it (e.g. accessories that accompany the product).
V. Products available by the company at special discount prices (offers) for a limited period of time or that are edible may be excluded from the possibility of unwarranted withdrawal/return.
Furthermore, products that are manufactured upon special order according to the consumer's specifications or are clearly personalized or edible are excluded from the possibility of unreasonably withdrawing/returning.
In these cases, the products are specially marked, while their exclusion from the right of unwarranted return is clearly stated in the specific terms and conditions governing their sale. However, the right of return cannot be excluded and the buyer is entitled to return it to the company in the event that legal or actual defects are found in the delivered product.
In the case of cash on delivery, if the buyer does not receive the sold product and returns it to the company, then the company is entitled to consider him insolvent and not accept a subsequent sale request from him.
8.- Shipping method
The products are shipped through ACS and BOX NOW. There is also the option to receive the products through the new BOX NOW platform.
The delivery time depends on the shipping method chosen by the buyer.
With Box Now, you enjoy express delivery and shipping costs do not depend on the weight of the order.
For orders over 40€, shipping is free.
For orders under €40, the shipping charge is €2.50.
With this shipping method, there is no possibility of cash on delivery.
With Acs, shipping costs are calculated based on the weight of your order.
For orders up to 2 kilos and under 40€, shipping costs are 3.50€.
For orders up to 2 kilos and over 40€, shipping is free.
For orders from 2 to 5 kilos, regardless of order amount, shipping is €5.30.
For orders over 5 kg, regardless of order amount, shipping costs are €5.30 + €1.10 for each additional kg over 5kg.
In all cases with ELTA Courier and Courier Center, there is an additional charge of €3.50 for cash on delivery.
When the product is shipped, the buyer receives an email or telephone call or text message (SMS) that includes the shipping details.
9.- Company intellectual property rights – user responsibility
Without prejudice to the applicable provisions and terms of this, the consumer using this company's website (hereinafter referred to as the user) is obliged not to violate the provisions on intellectual property. The content of the website in its entirety (e.g. texts, images, photographs, logos, etc.) is protected by applicable legislation, as the company's property rights. Accordingly, reproduction, public presentation, modification, copying, processing, mechanical reproduction, distribution, transfer, analog or digital recording, resale, creation of derivative works or misleading the public regarding the actual provider of the aforementioned website content and in general the use of the website and its data for any public or commercial purpose is prohibited, unless the company has expressly consented to this.
Therefore, the user of this website accepts that he will use this website in accordance with the law and the applicable provisions on intellectual property, otherwise the company reserves the right to automatically delete the infringing user, while taking any legal action.
10.- Company liability
Any information regarding the characteristics of the products is provided in accordance with the information and instructions received by the Company from the Manufacturer and the company bears no responsibility regarding the above characteristics.
The Company has ensured a secure environment through the use of SSL protocol and cooperation with recognized financial institutions in Greece, however, for any problem that occurs during the banking transaction, the Bank and the user are responsible, who when purchasing the product responsibly declares that they are making legal use of the credit card they are using and therefore the Company bears no responsibility for illegal use of the payment instruments.
Our Company bears no responsibility in the event that any of its contractual or legal obligations are not fulfilled properly and on time due to your incorrect sending of incorrect or outdated personal information. In any case, you are obliged to update your information again each time a change occurs.
Furthermore, the company bears no responsibility regarding the consumer's communication or cooperation with third parties that may be advertised on our website or for any claims arising from the operation, use, inability to provide services available from the company or from any unauthorized interventions by third parties in products available.
11.- Security and confidentiality of transactions
This Privacy Policy informs you about the information we collect in the context of our cooperation and explains the purposes of collection and processing, as well as the way in which they are used. Furthermore, it presents you with the way in which we protect your information and data, ensuring reliability and confidentiality. The expression of interest in purchasing a product, as well as the creation of a personal account on the website www.sweetbay.gr constitutes explicit acceptance of this.
a. Guarantee of data security and confidentiality
The Company has adopted and implemented since the establishment and inception of our online platform all the security measures, which are now established by EU Regulation 2016/679 (General Data Protection Regulation). It will certainly continue to act and operate in accordance with the applicable national legislation, Law 2472/1997, Law 3471/2006 and the Decisions and Directives of the Personal Data Protection Authority and the European Data Protection Regulation.
b. Your personal data and information
The collection and processing is limited exclusively to the data and information that you provide us with your explicit consent and that are deemed absolutely necessary for the purchase of the products that you are interested in. Accordingly, for those seeking employment or exploring commercial cooperation with the Company, those information and data that allow the achievement of the above purpose are deemed necessary.
This data is collected primarily through the creation of a personal account and secondarily through email, and in some cases also by telephone. It mainly includes (indicatively and not limited to) name and surname, contact telephone number and email and postal address.
b.1 For what purposes do we collect your data?
The purposes for which we collect and process data, upon your consent, consist of:
- Process of completing, updating the progress and sending your order
- Informing you about new products and offers,
- Promotion of products or new commercial opportunities on other Company Websites
- Informing you about new services and features of the Website
- Optimization of our services.
Furthermore, we collect and process data, beyond your consent, only when required by law or at the request of prosecutorial or judicial authorities.
b.2 How long do we keep the data?
The data is kept for as long as is deemed necessary to achieve the purpose for which it was collected. Once the purpose of its retention and processing is fulfilled or no longer applicable, it is deleted, subject to legal compliance with the Law that makes its retention mandatory.
In particular, for as long as a member or user of the Website maintains a personal account on it, it is self-evident that their personal data will be kept. Similarly, for as long as a supplier is one of the Company's partners, their data will also be kept.
b.3 To whom may your personal data be disclosed?Exclusively to employees, associates, or subcontractors of the Company, who process them for the purpose of implementing our services.
In addition to the above, we never assign, transfer, communicate or distribute data to any third party, unless required to do so by Law or the Authorities.
b.4 Personal information and data that we receive about you from third parties
In the event that, in the context of cooperation, data from third-party data controllers come into our possession, the third-party controller is responsible for securing your consent. Our Company's constant pursuit is to ascertain and verify that the data processing has been carried out in the legally prescribed manner.
c. Protection of personal data
The Company has adopted procedures that safeguard the personal data that users provide through the website. User data is protected from any unauthorized access or disclosure, loss or misuse, and alteration or destruction.
Sweetbay.gr does not retain credit card information, as all payment actions are implemented in the environment of the cooperating credit institutions and companies (Alpha Bank, Paypal). The connection of users to the website, as well as the exchange of data with the companies, is done through a secure connection, as an SSL security certificate from the company SSL.com (https://www.ssl.com/about/) is installed. At the same time, they protect the security of transactions and user data by taking all necessary measures.
Our commitment to securing your data is unwavering and absolute. We constantly take, in line with applicable legislation, all the necessary organizational and technical measures that allow us to ensure the security of your information and personal data. We constantly update and improve our security practices.
Similarly, our commercial partnerships take into account all of the above and extend to natural or legal persons, who guarantee us that they process data under the same terms of confidentiality and security as us.
In the unlikely event that a data leak or breach is detected, the Company will take all necessary measures to inform you and the Authorities. If you become aware of any data leak, you are obliged to inform us immediately, within 24 hours of becoming aware of it.
d. What are your rights regarding your personal data?
Right of access – information
You always have the right, upon your request, to full access and information about the data we hold about you.
Right to processing – correction
If the data we hold about you is inaccurate, incorrect or incomplete, you have the right to request that it be corrected, completed or updated.
Right to erasure – “to be forgotten”
You have the right to submit a request and request that we delete your personal data, as long as this does not conflict with a legal provision (e.g. tax provision).
Right to restriction of processing
You have the right to request that we restrict the way we process your data. This means that we can retain your information without the right to further processing, keeping only as much data as you need for future reference.
Right to data portability
You have the right to request to recover and reuse or forward your personal data to third parties, for purposes and services that you choose and indicate, always in a secure and appropriate manner.
You may exercise all of your above rights, as well as the right to withdraw your consent, at any time by submitting a relevant request via email to sweet @ sweetbay .gr . Furthermore, you may send your request by post to the Company, which is also the legal Data Controller of your Personal Data.
e. Changes to the Privacy Policy
This content may be modified from time to time, as a result of our continuous effort to improve the protection of your personal data and to comply with applicable legislation, following changes to it.
f. What happens if you choose not to give us your consent to the collection and processing of your data or if you withdraw it?
In this case we will not be able to provide you with our services.
Contact Information:
Personal Data Protection Officer: Panagiotis Bekiaris [email protected]
12.- Cookies
We use cookies to personalize content and ads, provide social media features, and analyze our traffic. We also share information about your use of our site with our social media, advertising, and analytics partners.
By browsing the Site, the User agrees to the creation and use of cookies. If the User does not wish to use cookies, they can either disable them or avoid browsing the Site.
"Cookies" are small files with information that a website (specifically the web server) stores on a user's computer, so that each time the user connects to the website, the latter can retrieve said information and offer the user related services. A typical example of such information is the user's preferences on a website, as indicated by the choices the user makes on that website (e.g. selection of specific "buttons", searches, advertisements, etc.).
Most browsers allow you to delete cookies and prevent them from being created for future visits to the same Site. It should be noted, however, that by doing so, some features of the Site will not function properly.
13.- Other terms
a) Jurisdiction – Applicable Law - For any dispute that may arise regarding the operation and use of the website, as well as the execution of each order, the Courts of the city of Athens are competent. The above terms and conditions are governed and supplemented by Greek and international law, as well as international treaties and conventions.
b) These terms of use may be modified at any time by the company with or without prior notice. For this reason, it is recommended to read the terms of use at regular intervals, in order to be safe and timely informed about any changes in their content. Also, the company reserves the right to modify the listed prices and change the offers at any time with or without prior notice to consumers.
c) The user unconditionally accepts the company's right to terminate the use of his/her access codes to the services of this website whenever the company considers that he/she is violating these terms and applicable legislation.
d) If one of the aforementioned terms is or becomes invalid, the remaining terms of this Agreement shall not be affected.
e) The user-consumer declares that he has read these terms and accepts them in their entirety and that he acknowledges that they govern all of the services provided by "www.sweeetbay.gr".
14.-Applicable law
The above terms and conditions are governed by and supplemented by Greek law, European Union law and relevant international treaties. Any provision of the above that is contrary to applicable laws shall automatically cease to be valid and shall be removed from this Agreement, without affecting the validity of the remaining terms.