Frequently Asked Questions

There are three ways you can place an order from Sweetbay.gr:

Electronic: You place your order at www.sweetbay.gr, opening the page of the product you are interested in and clicking the "add to cart" button. By following the instructions that will appear step by step, you will easily complete your order, which will either be sent to the address of your choice or will be waiting for you to pick it up at our store (Thrakis 6, Petroupoli).
Alternatively, you can send us the codes that interest you by email to [email protected] and our Customer Service Department will register your details and preferences (payment method, delivery method, etc.) (Monday to Friday from 09:00 to 17:00).

By phone: Note the codes of the products that interest you and call us at 210 300 7040. Our call center team will answer any questions you may have and help you choose the product or products that best suit your needs (Monday to Friday from 09:00 to 17:00).

In our store: If you live in Athens, we will be very happy to meet you in person and help you choose the products you are looking for, in our store: Thrakis 6, Petroupoli  (Monday – Friday): 09.00-17.00

All orders are shipped with courier companies, more specifically with ACS and Box Now. For the fastest delivery and collection at any time from a Locker of your choice, choose BOX NOW.  In case one of the 2 companies serves you better, you can note it in the comments of your order.

In all cases with ACS, there is an additional charge of 3.50€ for cash on delivery.

With Box Now, you enjoy express delivery and shipping costs do not depend on the weight of the order.

For orders over €40, shipping is free. 

For orders under €40, the shipping charge is €2.50.

With this shipping method, there is no possibility of cash on delivery.

With Acs, shipping costs are calculated based on the weight of your order.

For orders up to 2 kilos and under €40, shipping costs are €3.50.

For orders up to 2 kilos and over €40, shipping is free.

For orders from 2 to 5 kilos, regardless of order amount, shipping is €5.30.

For orders over 5 kilos, regardless of order amount, the Shipping costs are  5.30€ + 1.10€ for each additional kilo over 5kg.

If you live in Athens, you can pick up your order from our store in Petroupoli, Thrakis 6, so that you do not incur shipping costs.

Shipping and cash on delivery costs relate to the fee charged by the respective cooperating courier company for its specific services.

You can avoid cash on delivery costs by choosing one of the other payment methods, such as payment in store, bank account deposit, credit card or Paypal.

In order to complete your purchase by paying via credit card, you are directed to Alpha Bank's secure website, where you enter your credit card details. These details are not sent back to Sweetbay.gr. Your transaction and your card details are secured by Alpha Bank.